At NEW LEATHER JACKET we have been standing behind our quality for over 20 years and you can wear your jacket with pride for sure. For all customers located worldwide, we inspect each piece carefully before being shipped. Your satisfaction is very important to us. In case of Return or Exchange jacket must be returned in original packing and condition with tags attached, we offer 7 days exchange guarantee (except for shipping costs). For USA residents, we only accept returns through USPS courier service.
We strongly recommend buyers to double check their requested size while placing an order. Due to different sizing standards currently present worldwide, buyers can tend to select wrong size by mistake. We process all orders strictly to buyers selected size and colors. We will not be able to provide refund or exchange in this particular case. Size charts are available with detailed information for measuring your size on our website.
If the return falls outside of the 7 day return period, or the item is worn, damaged or not in its original packaging, NewLeatherJacket.com cannot accept the returned items and cannot give a refund.
Product returns can only be accepted if the original label/hangtag have not been removed.
Unworn return product that have missing label/hangtag may get 50% refund after careful inspection. Please contact us prior to returning/exchanging an item. We will give you a return approval to ensure that your return/exchange is accepted.
No refund/ return will be issued to the customer ordering two or more than two products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
Custom made items and special orders are not returnable or exchangeable. These items are specially made for you and cannot be returned however alterations can be made to them after paying very nominal charges usually varying between $5 to $30, depending on the alteration required.
All Jackets are insured by NEW LEATHER JACKET and we do not charge extra amount from buyers for Insurance. For any further questions, please don't hesitate to contact us at support[at]americanleatherjacket.com)
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is entitled for refund in following cases:
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.
NOTE : If your chosen size doesn’t fit you well 20% restocking fees will be applied.
Replacement charges of between $30 to $50 will be applicable depending upon the part of the world you live in.
Our items are mostly shipped from India, Pakistan, UAE and US. Incase of Returns or Exchange. Please inquire about return details via support email