Terms and Conditions
At Newleatherjacket.com, we are committed to providing high-quality products and a clear, transparent shopping experience. Please review the following return, exchange, cancellation, and refund terms before placing your order.
1. Return & Exchange Window
Customers may request a return or exchange within 30 business days of receiving the product.
To request a return or exchange, please contact us at info@newleatherjacket.com and provide your order number, details of the issue, and supporting photographs where applicable.
A Return Authorization Number (RAN) may be required before sending an item back. Customers should not ship a return before receiving return instructions from our support team.
2. Size & Color Selection
Customers are responsible for selecting the correct size and color when placing an order. We strongly recommend reviewing the size chart and measuring carefully before completing your purchase.
If you are unsure about sizing, please contact our customer support team at info@newleatherjacket.com before placing your order.
Where an eligible size exchange is requested, the exchange is subject to product availability.
3. Return Shipping
For returns or exchanges due to customer preference, incorrect size selection, or incorrect color selection, the customer is responsible for the return shipping cost.
If the product is defective, damaged, incorrect, or materially different from the product ordered, NewLeatherJacket.com will cover the applicable return shipping cost.
4. Damaged, Defective or Incorrect Items
We carefully inspect products before shipment. If you receive a damaged, defective, or incorrect item, please contact us within 30 calendar days of delivery at info@newleatherjacket.com.
Please provide your order number and clear photographs of the product and the issue. After reviewing the request, we will provide return or replacement instructions.
For confirmed defects, shipping damage, or incorrect items caused by us, we will provide an appropriate replacement or refund at no additional cost to the customer.
5. Refunds
Approved refunds will be issued to the original payment method used for the order.
Once an approved return has been received and inspected, refunds will generally be processed within 7 business days. Depending on the customer's bank or payment provider, the refund may take additional time to appear in the customer's account.
Where a refund is approved because the product was defective, damaged, incorrect, or materially different from the order, applicable original shipping charges will also be refunded.
6. Return Conditions
Returned products should be in their original condition and should not have been worn, washed, altered, or damaged after delivery.
If a product has been made specifically according to a customer's measurements or specifications, please contact customer support before returning the item so that we can review the order and provide the appropriate return instructions.
We will not impose a restocking fee unless it is clearly disclosed to the customer before purchase.
7. Multiple-Item Orders
Customers may request a return or exchange for eligible products purchased in the same order. Each returned item must meet the applicable return conditions described in this policy.
8. Order Cancellation
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation requests received before an order enters production or processing will be reviewed for cancellation and refund.
Once an order has entered production, been customized, or been shipped, cancellation may no longer be possible. In such cases, customers may contact our support team to determine whether a return or exchange is available under this policy.
9. Order Confirmation & Changes
After placing an order, customers should review their order details, including size, color, measurements, shipping address, and contact information.
If any information needs to be corrected, please contact us as soon as possible at info@newleatherjacket.com.
We cannot guarantee changes after an order has entered production or processing.
10. Delivery Issues
If an order is delayed or does not arrive within the applicable delivery period, customers may contact our support team at info@newleatherjacket.com for assistance and shipment tracking information.
If an order is confirmed as lost in transit and cannot be delivered, we will work with the customer to provide an appropriate replacement or refund.
11. Customs & Import Duties
Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country's authorities, where applicable.
These charges are determined by the destination country and are outside the control of newleatherjacket.com.
12. Contact Us
For returns, exchanges, damaged products, refunds, cancellations, or other order-related questions, please contact:
Email: info@newleatherjacket.com
Please include your order number and a clear description of your request so that our support team can assist you efficiently.