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If your product is damaged, or want to exchange for a different size please mail us at firstname.lastname@example.org, specifying the problem, within 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER and exchange / Return procedure . Our returns department will not accept any returns without a return authorization number.
We at NewLeatherJacket.com are committed to offer our customers the most trendy, innovative, stylish and flawless products. We never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We have streamlined our policy and hope to seek your co-operation for abiding these clauses.
1. We have no control over your selection of size and color, and we process your orders strictly to your selected size and colors; hence, there will be no refunds for ordering incorrect sizes and colors for both standard and custom products. So it is very important that, you cross check your measurements carefully before placing an order. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, feel free to at email@example.com
2. Exchange of items is also subject to the availability of the stock, Also please note that both way postage is buyer's responsibility so we would suggest again to please ensure that you are buying the right-sized item.
3. We take utmost care in sending items to our buyers, following strict quality assurance guidelines so it’s highly unlikely that a faulty item is sent. However in that unlike event of error on our part (such as sending faulty item), we would gladly exchange it without any extra cost. No refunds will be issued.
4. No refund/ return will be issued to the customer ordering more than two products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
5. If within stipulated time period of 24 hours we will not get response for order confirmation from your side, we will take it as confirmed order and start processing.
No product, color and measurement changes after 24 hours of your order placement will be entertained as the product is sent for processing. If order is cancelled after 24 hours and before shipment, 15% would be deducted from refund amount. Once order is shipped it cannot be cancelled.
6. Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at firstname.lastname@example.org, specifying the extent of damage, within 24 hours of receiving the item
7. We ship orders from US, Pakistan and UAE. Depending on where we have stock. For return/exchange you will have to ship back to same country.
8. Refunds will be carried out only in case the delivery exceeds 30 working days for any product after the payment getaway confirmation and customer confirmation. Please note that this stipulated period of 30 working days, start running from the time we receive final order confirmation from customer and payment getaway confirmation. Further, if the consignment does not arrive within 30 working days after shipping by express shipment, you may ask us for order tracking code. If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.
Process of actions taken after your order is successfully received.
a. Processing - Order is in processing state and is sent for shipment after 24 hours if its in ready stock. Else it takes 4-6 days. You will be notified if there will be any unexpected delay.
b. Processed - Order is ready and sent for shipment.
c. Shipped - Order is shipped and tracking information will be sent within 48 hours